Data Protection Assured

bk77's Privacy Policy

Your personal information is held in trust with us. Find out in detail what data is collected on the bk77 platform, how it is kept secure, and what your rights are.

Last Updated: January 2026

1. Introduction

bk77 is an online casino and betting platform operated for users in Bangladesh. We believe that the protection of your personal information is a fundamental right. This Privacy Policy describes how we collect, use, store, and in certain cases share your information with third parties.

By using our website (bk77.mom), you agree to the terms of this policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.

This policy may change from time to time. When it does, we will publish an update on the website and change the "Last Updated" date at the top of the page. For significant changes, we may send a notification to your registered email.

This privacy policy applies only to the bk77.mom website. We are not responsible for the privacy policies of third-party websites or services.

2. What Information We Collect

To provide a safe and fair service on bk77, we collect several different types of information. This information falls into two main categories.

2.1 Information You Provide

Information you voluntarily provide during account registration and use:

  • Full name and date of birth
  • Email address and mobile number
  • Identity verification documents (National ID / Passport)
  • Payment information (bKash / Nagad / Rocket number or bank account details)
  • Messages sent via support chat and email

2.2 Automatically Collected Information

Information that is technically recorded when you use our platform:

  • IP address and geographic location (up to country/region level)
  • Browser type, version, and operating system
  • Device identifier (Device ID)
  • Time of site access, duration of visit, and pages viewed
  • Cookie and session data
  • Betting and transaction history
We never directly store your payment PIN, banking password, or full card number. Payment processing is handled through the secure servers of the relevant payment service providers.

3. How Collected Information Is Used

bk77 uses your information only for defined and legitimate purposes. We never use or sell your personal information unnecessarily.

  • Account Management and Verification: Your information is used to confirm your identity, keep your account secure, and verify the correct age (21+).
  • Transaction Processing: Your information is needed to complete deposit and withdrawal requests and to maintain a transaction history.
  • Customer Support: Your information is used to resolve your support requests quickly and effectively, and to maintain the context of previous conversations.
  • Fraud and Abuse Prevention: Your information is analysed to detect suspicious activity, prevent multiple accounts, and ensure platform security.
  • Service Improvement: Anonymous usage statistics are analysed to improve the user experience and resolve technical issues on the platform.
  • Communication and Notifications: To keep you informed about important account updates, transaction confirmations, and relevant offers.
  • Legal Compliance: Storing information necessary to comply with applicable laws, regulations, and the directives of regulatory authorities.
  • Responsible Gaming Support: Identifying unusual betting patterns to provide proactive support in cases of potentially problematic gambling.

4. Cookies and Similar Technologies

Cookies are small data files stored in your browser. bk77 uses cookies to improve platform functionality and personalise your experience.

Essential Cookies

Essential for maintaining login sessions and the core functionality of the platform. These cannot be disabled.

Analytics Cookies

Used to analyse site traffic and user behaviour in order to improve the service.

Preference Cookies

Used to remember your language, theme, and other personal preferences so you do not have to configure settings each time.

Security Cookies

Used for CSRF protection and other security measures to keep your account safe.

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent many platform features from working properly.

5. Sharing Information with Third Parties

bk77 never sells or commercially transfers your personal information. However, in certain circumstances we may share information with the following parties:

5.1 Payment Processing Organisations

Information required to complete bKash, Nagad, Rocket, and bank transfer transactions is shared with the relevant payment service providers. This sharing is solely for processing transactions and their own privacy policies apply.

5.2 Technology and Service Partners

Necessary technical information may be shared with game software providers, cloud hosting services, and analytics platforms. All partners are bound by data protection agreements.

5.3 Legal and Regulatory Authorities

We are legally required to provide necessary information in response to court orders, government directives, or lawful requests from law enforcement agencies. In such cases, we aim to provide only the minimum information required.

5.4 Fraud and Abuse Prevention Organisations

Limited information may be verified with industry-standard verification organisations for anti-money laundering (AML) and fraud prevention purposes. This is in the interest of protecting your account and funds.

Your information is not shared with any party other than those mentioned above. We do not exchange your information with any advertising networks or data brokers.

6. Data Security Measures

bk77 uses industry-standard technology and processes to protect your information. We continuously work to improve our security measures.

SSL Encryption All data transmitted between the website and our servers is encrypted using TLS/SSL technology, making it unreadable to third parties.
Password Hashing Your password is never stored directly — only an encrypted hash is stored, so even in the event of a data breach your password remains safe.
Two-Factor Authentication Two-factor authentication (2FA) is available to add an extra layer of security to your account.
Secure Server Infrastructure Servers are kept secure through firewalls, intrusion detection systems, and regular security audits.
Access Controls Only authorised personnel can access your sensitive information, and every access is logged.
Regular Backups Data is backed up regularly and stored in a secure location so that information is not lost even in the event of a technical failure.

7. Data Retention Period

We retain your information for as long as necessary to fulfil the relevant purpose or to comply with legal obligations.

7.1 Active Accounts

While your account is active we retain all relevant information. Even after account closure, some information is kept for the periods noted below.

7.2 Transaction and Financial Data

Information relating to financial transactions is retained for the long term in accordance with legal and regulatory requirements. This retention is required under anti-money laundering regulations.

7.3 Inactive Accounts

For accounts that have been inactive for an extended period, we may take steps to delete or minimise stored information after notifying you. You will always be informed in advance.

8. Your Rights

As a bk77 user you have the following rights over your own information. Contact our support team to exercise these rights.

Right of Access You may request a copy of the personal information we hold about you at any time.
Right to Rectification If any of your information is incorrect, you may request that it be corrected.
Right to Erasure You may request deletion of information that is not subject to a legal retention obligation.
Right to Restrict Processing In certain circumstances you may request that processing of your information be temporarily suspended.
Right to Data Portability You may request your information in a structured, commonly readable format.
Right to Object You may object to the use of your information for marketing purposes and have it stopped.
After receiving a request we will try to respond within a reasonable time. In some cases, identity verification may be required.

9. Privacy Protection for Minors

bk77 is an adults-only platform — it is for people aged 21 or over only. We do not knowingly collect personal information from anyone under the age of 21.

We follow an age verification process at the time of registration. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information.

If you believe a minor is operating an account on our platform, please notify us without delay.

10. International Data Transfers

Our servers and technology partners may be located in various countries. As a result, your information may be transferred internationally.

For any international data transfer, we ensure that the recipient country or organisation maintains adequate data protection standards. The necessary contractual safeguards are in place with each partner.

Regardless of where information is processed, the protection standards described in this privacy policy always apply.

11. Changes to the Privacy Policy

bk77 reserves the right to update this privacy policy from time to time. You will be notified of changes in the following ways:

  • The updated policy will be published on this page and the "Last Updated" date will be changed.
  • For significant changes, a notification may be sent to your registered email.
  • For important changes, an alert may be shown when you log in to the platform.

Continued use of the platform after any changes means you are considered to have agreed to the new policy. We therefore recommend checking this page regularly.

12. Contact and Complaints

If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us. Our team is available 24/7 to assist you.

Email:
[email protected]

Live Chat:
24/7 via website

Website:
bk77.mom

Language:
Support available in Bengali and English

We try to resolve your privacy-related requests promptly. For complex requests, the time required may vary depending on the nature of the matter.

For more information, read our FAQ page or Terms & Conditions. To learn about responsible gaming, visit the Responsible Gaming page.